Delivery information

SHIPPING

  • Your order will be delivered in a safe padded envelope specially made for mail order. 
  • For Express SPEEDPOST Shipment we have a flat rate of 20 US$. Delivery typically takes 4 to 12 working days.
  • We offer free delivery on all orders above 100$. It is done via E-express and with tracking number. (Except Canada).  However we noticed some countries (especially Italy, Spain, Mexico, UAE) can take up to 25 days.
  • Canada: Express Speedpost and Airmail with tracking number are not available due to Hong Kong post restrictions. Instead we offer SF express shipment with tracking number for a 20$ flat fee.
  • Period of Holidays may affect the delivery time
  • We usually dispatch orders with 24-48 Hours after receiving full payment of your order. 
  • Contact us only if your order shipped by Standard Air Shipment hasn't been received within 25 days of your order at contact@melaepere.com
  • All our shipments come with online tracking number that you will receive once your order is dispatched. 
  • Orders will only be shipped to the shipping address provided in your account. Please make sure your address is correct.
  • Phone number is required for the shipping company to contact you once your delivery is on its way. 
  • Local posts that take over and deliver Airmail and Speedpost once it has entered the country of destination, have been know to leave a delivery note asking you to pick up the parcel at your local post office. 
  • We cannot intervene with local posts in anyway. They will usually require the addressee to contact them and show proper identification.

CUSTOMS

  • International customers are responsible for any customs or import duties after shipment was made. Unfortunately, we have no control over these charges.
  • Customers take full liability for all postal charges, return shipment costs and resend shipment costs if they refuse to accept a parcel due to import duties or taxes. Shipping costs are non-refundable.
  • Delivery time estimated above excludes time spent on customs clearance.

TRACKING

  • Online tracking number will be provided to all international customers
  • Make sure your email address is correct in order to receive your tracking number.